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Accessible View: An ARIA for web search


From time to time, our own T.V. Raman shares his tips on how to use Google from his perspective as a technologist who cannot see -- tips that sighted people, among others, may also find useful.In the spirit of a recent post discussing some of our...
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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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Hidden Costs of Cloud Computing


George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKOs John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
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Congratulations to Citysearch!


When a long-standing Internet brand and IAC property redesigns, its bound to garner much buzz and attention.Citysearch, a pioneer in the local search market, recently unveiled thebeta of their site redesign. Adaptive Path is thrilled to see the...
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Microsoft IPTV Press Releases from IBC2008


Microsoft IPTV Press Releases from IBC2008 Microsoft Mediaroom Unveils Next-Generation Advertising Platform for IPTV Services New adjunct offering enables targeted and measurable advertisement insertion for Mediaroom service providers from one...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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