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Phishing Scam Strikes in Twitter Direct Messages


A new phishing attempt has been circulating tonight thats being distributed through direct messages. If you receive a direct message like this, delete it immediately....
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Putting Your Design Where Your Money Is


For the past several years, Ive been walking around with a wallet that is actually the insert for a larger one. At first this was because wallets just seemed bigger than they should be, But over the years I realized that Ive never found a wallet...
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Why so Organization-Centric?


As I understand SalesForce (SF), it is built around the managing incoming leads and existing customer accounts, specifically contacts within companies. However, I have to imagine that we are not the only company using SF that serves individual...
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Small Cuts Help To Stave Off Layoffs


Even as layoffs reach historic levels, some employers in the United States have found an alternative to slashing their work forces. They're nipping and tucking instead. A growing number of employers, hoping to avoid or limit layoffs, are...
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How to Finance Human Capital Projects


People are constantly investing. Much more so of their own feelings and emotions that their own money. When people invest of themselves, they prefer their human investment to be returned at some stage. If you are supportive of a friend or peer, you...
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MX 2009 Speaker publishes Forresters 2008 Custome


Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect retailers and hotels rank the...
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